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Customer support · USE CASE

Keep help articles aligned with product changes.

Read the changed behavior described in GitHub issues and the current WordPress help articles. Prepare a focused documentation review before support shares the guidance again.

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A WORKED EXAMPLE

Which help articles need a review after an issue closes?

Help articleGitHub issueReview
Export CSV#214 · closedReview wording
Download a report#219 · closedKeep wording

Current issues and published help pages · Nov 10, 2026, 12:00 UTC

The export guide contradicts the behavior described in issue #214. The download guide already matches issue #219’s wording. Confirm the release, then review the export article first.

WHERE THE RESULT GOES

Google Sheets

Export each data source report to Google Sheets, then add your analysis or checklist to the review Sheet.

Example use case

Ask. Follow up.
Take the next step.

✦ AI assistantSample use case
GitHubWordPress
YOU

  1. 01
    WordPress page 22 · GitHub issue #214Review after release check

    Next

  2. 02
    WordPress page 31 · GitHub issue #219Content already matches

    Next

Current issues and published help pages · Nov 10, 2026, 12:00 UTC

01 · CONNECT YOUR DATA

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2 of 3 Free data sources
No credit card · Daily refresh

DatapipeYour project
Your AI assistantor a report in Sheets / Data Studio
  1. Create your free workspace

    Sign up with your company email. Your first project opens on Data sources.

  2. Add the data sources

    Choose the accounts for this use case. Authorize access and select the property or site.

  3. Bring your question

    Connect your project to a supported AI assistant, or build your source reports.

Create a free account →
Setup steps & what you need

Email/password signups confirm their email first. Use Google signup with a company account if you prefer.

  • GitHub: Add the intended GitHub Cloud repository using its supported sign-in or fine-grained token option, with permission to read the repository issues. Setup guide ↗
  • WordPress: Enter your site URL, WordPress username, and a dedicated Application Password. Setup guide ↗

Free includes 3 data sources across the workspace. One account/property added to one project counts as one. Extra properties or the same account in another project use another slot.

02 · ASK A USEFUL QUESTION

Start with a prompt.
Follow the evidence.

Copy these in order into your connected assistant.
Each builds on the answer before it.

01

Find closed issues that mention help content

Read the full prompt
Use only this Datapipe project’s authorized data. Discover the connected accounts, datasets and compatible fields first. Confirm dates, timezones, currencies and data coverage. Keep missing or unmatched rows visible; never substitute sample data. Compare the sources explicitly and explain every match. Do not change source records or send messages.

Read this project’s connected GitHub repository issue inventory. Return issues.number, title, body, state, closed_at and html_url. Keep currently closed issues with closed_at in the last 14 days, showing the exact UTC boundaries and read time. Keep the repository name with each issue number. Find explicit links to our help site in the issue body; ask for the help-site hostname if it is not established. Keep issues without a confirmed article link separate. This is current issue state, not a complete history of close/reopen events or proof of a production release.
02

Compare the current help article with the issue

Read the full prompt
Read the connected WordPress pages resource with pages.id, pages.title, pages.link, pages.status, pages.content and pages.modified_gmt. Match the confirmed article URLs to pages.link and explain any normalization or redirect; do not match by similar title alone. Query posts separately if that is where our help content is stored. Compare only currently published article text with the behavior described in each issue. Quote the relevant short passages, show the exact match and mark contradictions, existing agreement and missing evidence. Current page content and modified_gmt do not reconstruct an earlier version.
03

Prepare a release-aware documentation review

Read the full prompt
Produce one review row per help article with the WordPress ID/URL, linked repository and issue URLs, current passage, described change, release-confirmation question, proposed wording if needed, and documentation owner or missing owner. Group multiple issues for the same article so it is not assigned twice. Classify review wording, keep wording or missing evidence. Ask the product owner to confirm the released behavior before treating the issue description as a customer-facing fact. Draft the brief in this conversation; the documentation owner reviews and publishes the approved wording in WordPress. Do not edit pages, close issues, send customer messages or invent release evidence.
Need to connect your assistant?Claude guide ↗ChatGPT guide ↗

03 · USE WHAT YOU FIND

Confirm the release and prepare the documentation brief.

  1. 01

    Read the relevant current GitHub issues.

  2. 02

    Read the linked help articles in WordPress.

  3. 03

    Confirm the release and prepare the documentation brief.

Check the result at your next review.

After the documentation owner publishes an approved change, re-read the page’s content, status and modified_gmt and compare the exact passage with the agreed brief. Have the product owner verify the steps in the released interface. At the next review, check new issue-to-article links; do not infer reduced ticket volume from a documentation update alone.

Implementation tips for this use case

GitHub supplies the described change and issue state; WordPress supplies the instructions customers can currently read. Compare the actual passages and classify each article as review wording, keep wording or missing evidence. A closed issue does not establish that a fix reached production. Ask the product owner to confirm the release, then give the documentation owner a draft and the supporting links. Copy the reviewed list to the team’s Sheet.

WHEN YOU NEED MORE CONTEXT

Go a little deeper.

The method and reporting checks
behind this example.

How to review help articles against described product changes

  1. Read the relevant current GitHub issues.

    Add the intended GitHub Cloud repository and WordPress site to one project. Read issue number, title, body, state, closed_at and issue URL. From the current inventory, select closed issues whose returned closed_at falls within your chosen review window. The repository and number identify an issue together. This view excludes pull requests and does not reconstruct every historical close or reopen event.

  2. Read the linked help articles in WordPress.

    Use explicit help-article URLs in the issue body, or a mapping your team confirms. Match them to WordPress pages.link, then read page ID, title, status, raw content and modified_gmt. The example uses published pages. Query posts separately if your help articles are posts instead. Keep unmatched links, redirects and inaccessible pages in a separate review group; similar titles do not establish a match.

  3. Confirm the release and prepare the documentation brief.

    GitHub supplies the described change and issue state; WordPress supplies the instructions customers can currently read. Compare the actual passages and classify each article as review wording, keep wording or missing evidence. A closed issue does not establish that a fix reached production. Ask the product owner to confirm the release, then give the documentation owner a draft and the supporting links. Copy the reviewed list to the team’s Sheet.

See the complete example report
EXAMPLE REPORTFictional sample data

Which help articles need a review after an issue closes?

Current issues and published help pages · Nov 10, 2026, 12:00 UTC

Which help articles need a review after an issue closes? · fictional sample data
Help articleGitHub issueReview
Export CSV#214 · closedReview wording
Download a report#219 · closedKeep wording
WHAT TO LOOK ATThe export guide contradicts the behavior described in issue #214. The download guide already matches issue #219’s wording. Confirm the release, then review the export article first.

Confirm the release and prepare the documentation brief.

The closed issue describes archived records being excluded unless the option is selected. The published help page currently says exports always include them and that the setting cannot be changed. The issue describes choosing Download, then CSV or Excel. The current published guide already uses that wording. Its Nov 10 modified date is useful context, but the matching content supports the decision.

Try the example with sample CSVs

Fictional rows matching the example above. Attach these files to your assistant for a sample analysis.

Data method, reporting checks & sources

Add the intended GitHub Cloud repository and WordPress site to one project. Read issue number, title, body, state, closed_at and issue URL. From the current inventory, select closed issues whose returned closed_at falls within your chosen review window. The repository and number identify an issue together. This view excludes pull requests and does not reconstruct every historical close or reopen event. Use explicit help-article URLs in the issue body, or a mapping your team confirms. Match them to WordPress pages.link, then read page ID, title, status, raw content and modified_gmt. The example uses published pages. Query posts separately if your help articles are posts instead. Keep unmatched links, redirects and inaccessible pages in a separate review group; similar titles do not establish a match. GitHub supplies the described change and issue state; WordPress supplies the instructions customers can currently read. Compare the actual passages and classify each article as review wording, keep wording or missing evidence. A closed issue does not establish that a fix reached production. Ask the product owner to confirm the release, then give the documentation owner a draft and the supporting links. Copy the reviewed list to the team’s Sheet.

Issue links include the repository; article links are explicitly matched to the intended WordPress site. Current issue state, current article text and GMT timestamps stay separate from release confirmation and historical events. The actual instructions support the decision; an older modified date alone does not justify a rewrite. Each article has one review row, with every matched issue retained and unresolved links kept visible.

  • Issue links include the repository; article links are explicitly matched to the intended WordPress site.
  • Current issue state, current article text and GMT timestamps stay separate from release confirmation and historical events.
  • The actual instructions support the decision; an older modified date alone does not justify a rewrite.
  • Each article has one review row, with every matched issue retained and unresolved links kept visible.
  • Access to the intended GitHub account or property.
  • Access to the intended WordPress account or property.
  • Issue links include the repository; article links are explicitly matched to the intended WordPress site.

For blended reports, align dates, normalized URLs, and reporting grain. Query-level search rows must not duplicate page-level sessions.

GitHub repository issue fields and state ↗WordPress page content, status and GMT fields ↗Report starting points ↗

A FEW USEFUL ANSWERS

Before you start.

Why do I need both GitHub and WordPress?

GitHub explains the change the team described and the issue’s current state. WordPress shows the help content currently published. Reading them together identifies a concrete documentation mismatch or confirms that the existing wording can stay.

Does a closed issue mean the help article should be updated immediately?

First confirm the released behavior with the product owner. An issue can close without a customer-visible change, and a closed fix may not be deployed yet. Then compare the actual article rather than assigning a rewrite from the date alone.

What if the issue does not contain a help-article link?

Ask the team for the intended article or a verified mapping. Keep it on the missing-evidence list. An automatic match based only on similar titles can send the documentation owner to the wrong page.

Can I use WordPress posts instead of pages?

Yes. Use the posts resource and its corresponding URL, content, status and GMT fields in a separate report. Confirm which content type contains your help articles before matching the URLs.

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