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Zendesk Ticket Volume & SLA Performance Template

Direct Zendesk Support API integration. Monitor team ticket volume, agent response times, and customer satisfaction.

Zendesk Support
Google Sheets
Looker Studio
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Looker Studio
[Template] Zendesk Ticket Volume & SLA Performance Template
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Date range: Last 30 days ▾
Channel: All ▾
Channel: All ▾
Datapipe
Looker Studio Template by Datapipe

Connect your Zendesk Support data source in Datapipe to automate daily sync.

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Incoming Tickets
1,842
▲ -4.2% manageable workload
Tickets Solved
1,810
▲ +3.1% 98.2% resolution rate
First Response Time
1.4 hrs
▲ -0.6 hrs faster response
SLA Compliance
97.4%
▲ +1.8% safe (< 3% breach)

Performance Progression

Daily trend over the last 30 days
Total Tickets Created Solved Tickets
100% 75% 50% 25% Day 1 Day 7 Day 14 Day 21 Day 28 Day 30

Ticket Volume by Support Channel

Distribution of incoming tickets across support channels.
Email Inbound 1,120 tickets (60.8%)
In-App Web Form 480 tickets (26.1%)
Chat / Messaging 242 tickets (13.1%)

Support Ticket Backlog by Priority

Live ticket queue from Zendesk API.
Priority ↕Open Count ↕Avg Wait Time ↕SLA Breaches ↕
Urgent218 mins0
High845 mins1
Normal242.1 hrs3
Low144.8 hrs0
Showing 1 - 4 of 4 rows
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Data Sources for This Report

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Zendesk Support

Primary Data Source (Customer Support)

Extracts historical and scheduled daily customer support metrics directly into your reporting pipeline.

1-Click Connect Add Zendesk Support ➔

Google Sheets

Automated Data Warehouse

Datapipe synchronizes fresh data into a dedicated Google Sheet every morning, keeping your numbers formatted and ready.

Google OAuth Included with Datapipe

Google Looker Studio

Visual Reporting Dashboard

Connects to your Google Sheet to render executive scorecards, interactive date filters, and client-ready charts.

Free Google Account Open in Looker Studio ↗

What this Zendesk Support SLA Dashboard Tracks

Ensure your customer support team delivers on promised SLAs. Track tickets created by channel (Email, Web, Chat), monitor first response times, and identify bottlenecks.

Total Tickets Created

integer

New incoming customer inquiries.

Why it matters: Customer support operational load.

Solved Tickets

integer

Successfully resolved customer issues.

Why it matters: Team output and resolution velocity.

First Response Time (FRT)

number

Median time to first agent reply (hours).

Why it matters: Number one driver of customer satisfaction.

SLA Breach Rate

percent

Percentage of tickets exceeding target response windows.

Why it matters: Contractual compliance for B2B accounts.

How to Use this Template in 3 Simple Steps

1

Make a Copy in Looker Studio

Click "Make a copy in Looker Studio" to launch Google Looker Studio with this report title, or download the formatted CSV to import directly.

2

Connect Your Account

Sign in to Datapipe and connect your Zendesk Support data source in 1 click. Datapipe pulls your real historical numbers and syncs automatically with Google Sheets.

3

Auto-Refresh Every Morning

Your Looker Studio report stays fresh on schedule without downloading CSVs or manual spreadsheet maintenance.

Frequently Asked Questions

Can I view and copy this template without signing into Datapipe?

Yes. You can click "Make a copy in Looker Studio" to create a copy directly in your Google Looker Studio account, or download the CSV data. When you want to automate live data refreshes from your actual Zendesk Support account, connect with Datapipe.

Does this template work with Zendesk Suite?

Yes, Datapipe connects securely to your Zendesk subdomain via OAuth or API token.

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