Freshdesk
Primary Data Source (Customer Support)Extracts historical and scheduled daily customer support metrics directly into your reporting pipeline.
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Customer Support
Looker Studio / Data Studio Template
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Freshdesk Customer Support SLA & Ticket Monitoring Template
Monitor support queue health, resolution times, and agent performance.
Freshdesk
Google Sheets
Looker Studio
View and copy the dashboard in Looker Studio without signing in. Connect Datapipe to automate daily data refresh.
Looker Studio Template by Datapipe
Connect your Freshdesk data source in Datapipe to automate daily sync.
Incoming Tickets
1,420
▲ -8.1%
steady volume
Resolved
1,390
▲ +2.4%
97.8% resolved
SLA Met %
96.8%
▲ +2.1%
high compliance
Performance Progression
Daily trend over the last 30 days
Tickets
Resolved
Tickets by Priority
Distribution of tickets across priority levels.Current Ticket Backlog
| Ticket # ↕ | Subject ↕ | Priority ↕ | Status ↕ |
|---|---|---|---|
| #8412 | Webhook delivery failure on orders | High | Pending Agent |
| #8411 | Upgrade to Agency plan inquiry | Medium | Open |
Data Sources for This Report
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Google Sheets
Automated Data WarehouseDatapipe synchronizes fresh data into a dedicated Google Sheet every morning, keeping your numbers formatted and ready.
Google OAuth
Included with Datapipe
Google Looker Studio
Visual Reporting DashboardConnects to your Google Sheet to render executive scorecards, interactive date filters, and client-ready charts.
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What this Freshdesk Support SLA Monitor Tracks
Keep your support queue running smoothly. Track ticket volume trends, agent assignment velocity, and SLA adherence without slow CSV exports.
Tickets
integerIncoming tickets.
Why it matters: Support load.
Resolved
integerResolved tickets.
Why it matters: Indicates support team resolution velocity and backlog reduction.
SLA Met
percentPercentage of tickets solved within SLA.
Why it matters: Compliance.
How to Use this Template in 3 Simple Steps
1
Make a Copy in Looker Studio
Click "Make a copy in Looker Studio" to launch Google Looker Studio with this report title, or download the formatted CSV to import directly.
2
Connect Your Account
Sign in to Datapipe and connect your Freshdesk data source in 1 click. Datapipe pulls your real historical numbers and syncs automatically with Google Sheets.
3
Auto-Refresh Every Morning
Your Looker Studio report stays fresh on schedule without downloading CSVs or manual spreadsheet maintenance.
Frequently Asked Questions
Can I view and copy this template without signing into Datapipe?
Yes. You can click "Make a copy in Looker Studio" to create a copy directly in your Google Looker Studio account, or download the CSV data. When you want to automate live data refreshes from your actual Freshdesk account, connect with Datapipe.
How do I connect Freshdesk?
Enter your Freshdesk subdomain and API key in Datapipe.
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