Gorgias Ecommerce Helpdesk
Primary Data Source (Customer Support)Extracts historical and scheduled daily customer support metrics directly into your reporting pipeline.
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Customer Support
Looker Studio / Data Studio Template
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Gorgias Ecommerce Customer Support & CSAT Template
Built specifically for direct-to-consumer ecommerce brands using Shopify and Gorgias.
Gorgias Ecommerce Helpdesk
Google Sheets
Looker Studio
View and copy the dashboard in Looker Studio without signing in. Connect Datapipe to automate daily data refresh.
Looker Studio Template by Datapipe
Connect your Gorgias Ecommerce Helpdesk data source in Datapipe to automate daily sync.
Inbound Tickets
2,480
● +8.4%
peak shopping season
Median First Response
18 mins
▲ -4 mins
fast live support
CSAT Satisfaction
94.6%
▲ +1.2%
4.8 / 5.0 rating
Performance Progression
Daily trend over the last 30 days
Tickets
First Response Time
Inquiries by Channel
Support ticket volume across customer touchpoints.Top Support Topics & Inquiries
| Inquiry Reason ↕ | Volume ↕ | Avg Resolution ↕ |
|---|---|---|
| Order Tracking & Shipping Status (WISMO) | 980 | 12 mins |
| Exchange & Return Request | 420 | 24 mins |
| Discount Code / Promo Question | 310 | 8 mins |
Data Sources for This Report
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Google Sheets
Automated Data WarehouseDatapipe synchronizes fresh data into a dedicated Google Sheet every morning, keeping your numbers formatted and ready.
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Google Looker Studio
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What this Gorgias Ecommerce Support Dashboard Tracks
Support is a revenue driver in ecommerce. Track ticket response times, customer inquiries by channel (Instagram DM, Chat, Email), and order inquiry resolution speed.
Tickets
integerEcommerce support inquiries.
Why it matters: Store customer service volume.
First Response Time
numberMedian time to first agent response.
Why it matters: Directly affects cart abandonment.
CSAT Score
percentCustomer satisfaction percentage.
Why it matters: Brand loyalty.
How to Use this Template in 3 Simple Steps
1
Make a Copy in Looker Studio
Click "Make a copy in Looker Studio" to launch Google Looker Studio with this report title, or download the formatted CSV to import directly.
2
Connect Your Account
Sign in to Datapipe and connect your Gorgias Ecommerce Helpdesk data source in 1 click. Datapipe pulls your real historical numbers and syncs automatically with Google Sheets.
3
Auto-Refresh Every Morning
Your Looker Studio report stays fresh on schedule without downloading CSVs or manual spreadsheet maintenance.
Frequently Asked Questions
Can I view and copy this template without signing into Datapipe?
Yes. You can click "Make a copy in Looker Studio" to create a copy directly in your Google Looker Studio account, or download the CSV data. When you want to automate live data refreshes from your actual Gorgias Ecommerce Helpdesk account, connect with Datapipe.
Does Gorgias support Instagram and Facebook comments?
Yes, Datapipe pulls all unified ticket channels from your Gorgias account.
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